Systems Management

Each of our clients is different, and hence each support and maintenance contract is tailored precisely to the individual clients needs. The example below should be used as the starting point, and building blocks for your computer support requirements. Feel free to contact us and we'll discuss everything in detail and work out a plan to suit you.

Entry Level Remote Support Contract

• Level: Remote Hands Support & Maintenance
• Hours (PCM): 2
• Response: Within 24 Hours, Average 4 Hours
• Term: Monthly
• Cost: £50/Month

Work Covered

The types of work covered under this contract include, but are not limited to:

• General IT Support / Maintenance
• Hardware / Software Installation
• Network Design / Support / Installation
• Bespoke Software Development and Integration
• Security Updates

Additional Charges

Other charges outside of the standard work within this contract will be as follows:

• Additional Labour (Remote) £30/Hour (Planned)
• Additional Labour (Remote) £45/Hour (Unplanned)
• Additional Labour (Onsite) £35/Hour (Planned)
• Additional Labour (Onsite) £50/Hour (Unplanned)
• Additional Labour £75/Hour (Outside Working Hours)
• Call Out Charge £0 (Planned)
• Call Out Charge £50 (Unplanned)
• Call Out Charge £75 (Outside Working Hours)